Terms & Privacy Policy
- Cancellation & No-Show Policy
– Peak Season (December & April): All reservation payments are non-refundable. Full payment is required at the time of booking. A full-night rate applies for check-outs after 10 AM.
– Standard Season: Cancellations and modifications are allowed online before arrival.
– 21+ days before arrival: 75% refund
– 8 to 20 days before arrival: 50% refund
– 3 to 7 days before arrival: 25% refund
– Less than 72 hours: No refund
– Early check-out: No refund for unused nights
– No-Show Policy: A reservation is considered a “No Show” if the guest fails to check in within 24 hours of the scheduled arrival without prior notice. No refunds apply.
- Early Check-in & Late Check-out
– Early Check-in: Subject to availability and may incur an additional charge.
– Late Check-out: A full-night rate applies for check-outs after 10 AM.
- Child Policy
– 0-5.99 years: Stay free on the same board basis when sharing with two adults. One baby cot per room is provided free of charge upon reservation.
– 6+ years: Charged as an additional person.
– USD 65 per night (March 7 – May 28 & Sept 14 – Dec 28: USD 45 per night)
– Baby Cots & Extra Beds:
– Available upon request at the time of reservation (not available at check-in).
– Only one extra bed allowed per room; sofa bed provided in suites.
– Extra beds are non-commissionable.
– Connecting Rooms: Available upon request at reservation.
– Maximum Occupancy: Deluxe rooms and suites accommodate one child sharing with two adults unless otherwise specified.
- Rates & Seasonal Pricing
– Rates may vary based on seasons (Standard, Peak). Seasonal pricing applies for Easter, Christmas, and other peak periods.
– The cancellation policy remains effective during peak seasons with no refunds.
- Refund Policy
– Refunds are processed based on the cancellation policy. All refunds are subject to transaction fees and will be credited back to the original payment method.
- Check-in Policy
– Required Documents:
– Valid government-issued photo ID or passport.
– Credit card or cash deposit for incidental charges.
- Pet Policy
– The hotel is pet-friendly with a surcharge of USD 35 per day per pet.
– Pets are not permitted in all hotel facilities; specific access areas must be confirmed with the hotel in advance.
- Smoking Policy
– The hotel is a non-smoking facility. Designated smoking areas are available outside the premises.
– Smoking in non-designated areas will result in a cleaning fee charge of USD 10
- Privacy Policy
– Client Personal Data: Guest information is collected for reservation purposes only and is protected under applicable data protection laws.
– Cookies: The website uses cookies to enhance the guest experience. Guests can manage cookie preferences through their browser settings.
– Copyright & Content: All website content is copyrighted and cannot be reproduced without permission.
- Amenities & Room Features
All suites include the following amenities:
– Individual climate control
– Free high-speed internet access
– Flat-screen TV with international channels
– Complimentary 500ML water bottles (2)
– Tea and coffee maker
– Mini bar/mini fridge
– 24-hour room service (KES 250 per order)
– Work desk with data ports
– Telephone
– In-room safe
– Hairdryer & ironing board (on request)
– Bathrobe and slippers (on request)
– Laundry service
– International power points
This policy ensures clarity and compliance with international hospitality standards. Please contact our front desk for further inquiries or custom requests on 0111 430 000 or dial 1003 from the telephone provided in your room.